Once tried to contact the locations to follow up on the transition pieces, we found out all locations had been shut down/out of business! Reached out to the manufacturer and was informed Darmaga received the shipment, so we could not receive the product as it was already accounted for! Hundreds of dollars gone! Theivery!! It's sad as we initially had great service from their salesman Brent Chater.
Emails bounce back, calls go straight to voicemail and the stores gutted/empty with the lights turned off and locked doors!
The only 'challenge' I had was the distributor: - Darmaga Hardwood Flooring in Richmond Hill, ON. They previously had this particular flooring as a stock item, as it was popular and used regularly for both new installs, and retrofits. However, the last room I needed flooring for had to be ordered in from the manufacturer, so the sales rep (Mr. Mike Holmes) recommended I order a little extra, in case my calculations were off, so I ordered an extra box. As it turned out I had one complete and unopened box left, and asked to return it for credit. I got a song and dance from Mr. Holmes, and in spite of the many hundreds of sq. ft. of flooring I bought previously, he was unwilling to give me a credit for one box return... He promised to allow me to return the box when they got another order, but that offer never happened, in spite of several months passing, and my phone calls to Mr. Holmes. I've previously recommended Darmaga Flooring to several of my friends and family. I had good service from their previous sales rep, but Mr. Mike Holmes was not one to instill return business or loyalty.
QUESTIONS ASKED BEFORE CHOOSING A FLOOR
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